FAQ

Frequently Asked Questions

🎭 What is Venemask?

Venemask is a design studio offering themed masks made with 3D printing technology, completed with hand painting and custom accessories. Our masks are ideal for cosplay, masquerade events, decoration, and collectors.

🧪 What materials are used?

Our masks are 3D-printed using durable hard plastic. Depending on the design, we incorporate foil, acrylic paints, spray paints, and various accessories. Every piece is finished with hand-crafted details.

🎨 Are the masks handmade?

While the base is created using 3D printing, all painting and accessory applications are done by hand, making each mask one of a kind.

👺 Are the masks wearable?

Yes. The masks are wearable and decorative. Depending on the mask design, different strap systems may be used for secure and comfortable wear.

🧾 Can I request a custom design?

Absolutely. You can place a custom order by sharing your preferences for color, pattern, theme, or size. Production time may vary depending on our order volume.

🚚 How does shipping work?

Orders are typically prepared and shipped within 1–3 business days.
• International delivery time is usually 5–7 business days.
Once your order is shipped, we’ll notify you via email.

🔎 How can I track my order?

A tracking number will be emailed to you once your order ships.
You can track your shipment through:
• Our website’s Order Tracking page, or
• The courier company’s tracking system

💳 What payment methods do you accept?

• Credit / Debit Cards
• Secure international payment gateways

Cash on delivery is not available.

🔁 What is your return and exchange policy?

• For international orders, returns are accepted if the item is not custom and is not damaged or incorrect. However, return shipping costs are the responsibility of the buyer.
• Custom-made items are non-refundable.
Please contact us before initiating any return process.

📩 How can I contact you for support?

If you have any questions or need assistance, feel free to reach out via:
📧 info@venemask.com or
📨 the [Contact] page on our website