FAQ's

Orders are typically prepared and shipped within 1–3 business days.
• International delivery time is usually 5–7 business days.
Once your order is shipped, we’ll notify you via email.

• For international orders, returns are accepted if the item is not custom and is not damaged or incorrect. However, return shipping costs are the responsibility of the buyer.
• Custom-made items are non-refundable.
Please check "Return and refund policy" and contact us before initiating any return process.

Check policy

A tracking number will be emailed to you once your order ships.
You can track your shipment through:
• Our website’s Order Tracking page, or
• The courier company’s tracking system

Absolutely. You can place a custom order by sharing your preferences for color, pattern, theme, or size. Production time may vary depending on our order volume.

Create custom request

Depending on your country’s regulations, your order may be subject to customs duties, import taxes, or additional local charges upon delivery. These fees are not included in the product price or shipping cost and are the responsibility of the customer.

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• Credit / Debit Cards
• Secure international payment gateways

Cash on delivery is not available.

Venemask is a design studio offering themed masks made with 3D printing technology, completed with hand painting and custom accessories. Our masks are ideal for cosplay, masquerade events, decoration, and collectors.

Venemask masks are designed as sculptural objects with a focus on atmosphere, character, and visual presence. The combination of digital precision and hand-finishing gives each mask its own distinct identity.

Our masks are produced using PLA, a durable, bio-based material commonly used in modern 3D printing. PLA is derived from renewable plant-based resources such as corn starch or sugar cane, offering a balance between precision, strength, and environmental consideration compared to conventional petroleum-based plastics.

Once the base form is digitally produced, each mask is individually hand-finished and hand-painted. Depending on the design, we may incorporate acrylic paints, spray paints, metallic foils, and selected accessories to enhance texture, depth, and character.

Because every piece is finished by hand, subtle variations in surface details and paint application are natural and part of each mask’s unique presence.

Yes. The masks are wearable and decorative. Depending on the mask design, different strap systems may be used for secure and comfortable wear.

While the base is created using 3D printing, all painting and accessory applications are done by hand, making each mask one of a kind.

Each mask is individually hand-painted, so minor variations in color tones, texture, and finishing details are natural. These subtle differences are part of the character and uniqueness of each piece.

Each Venemask mask is digitally modeled and produced using 3D printing technology, then individually hand-finished and hand-painted. This process allows us to achieve precise sculptural forms while preserving human craftsmanship in the final details.

No. Venemask masks are produced in small batches and individually finished by hand. This approach allows us to maintain consistency in form while ensuring attention to detail in every piece.

• Direct sunlight
• Excessive heat
• Moisture