🎭 What is Venemask?
Venemask is a design studio offering themed masks made with 3D printing technology, completed with hand painting and custom accessories. Our masks are ideal for cosplay, masquerade events, decoration, and collectors.
🎨 Are the masks handmade?
While the base is created using 3D printing, all painting and accessory applications are done by hand, making each mask one of a kind.
🔁 What is your return and exchange policy?
• For international orders, returns are accepted if the item is not custom and is not damaged or incorrect. However, return shipping costs are the responsibility of the buyer.
• Custom-made items are non-refundable.
Please check "Return and refund policy" and contact us before initiating any return process.
🔎 How can I track my order?
A tracking number will be emailed to you once your order ships.
You can track your shipment through:
• Our website’s Order Tracking page, or
• The courier company’s tracking system
🧪 What materials are used?
Our masks are 3D-printed using durable hard plastic. The material is PLA, a type of 3D printing material made from renewable resources such as corn starch or sugar cane.
Depending on the design, we incorporate foil, acrylic paints, spray paints, and various accessories. Every piece is finished with hand-crafted details.
🚚 How does shipping work?
Orders are typically prepared and shipped within 1–3 business days.
• International delivery time is usually 5–7 business days.
Once your order is shipped, we’ll notify you via email.
🌍Will I have to pay customs fees or import taxes for my order?
Depending on your country’s regulations, your order may be subject to customs duties, import taxes, or additional local charges upon delivery. These fees are not included in the product price or shipping cost and are the responsibility of the customer.
🧾 Can I request a custom design?
Absolutely. You can place a custom order by sharing your preferences for color, pattern, theme, or size. Production time may vary depending on our order volume.
👺 Are the masks wearable?
Yes. The masks are wearable and decorative. Depending on the mask design, different strap systems may be used for secure and comfortable wear.
💳 What payment methods do you accept?
• Credit / Debit Cards
• Secure international payment gateways
Cash on delivery is not available.
📩 How can I contact you for support?
If you have any questions or need assistance, feel free to reach out via:
📧 info@venemask.com
📨 the [Contact] page on our website
