Contact information

1. Seller and contact details

Seller and website operator: Venemask LLC
Trading brand: Venemask
Website: venemask.com
Email: info@venemask.com

Business contact address:

1209 Mountain Road Place Northeast, Ste N
Albuquerque, NM 87110
United States

2. Order enquiries and other requests

Contact us for order enquiries, delivery issues, cancellations, returns, privacy requests or legal concerns.

For an existing order, include your order number and the email address used at checkout. Please do not send full payment card details.

You can also use our contact form.

3. Returns and cancellations

For returns, use the Türkiye address and instructions in our Refund Policy, rather than the US business contact address above.

Email us so we can help identify the parcel and provide the appropriate instructions; you do not need our approval to exercise a valid statutory withdrawal right.

An email clearly stating your decision to withdraw is sufficient where a statutory withdrawal right applies.

4. Tax information

VAT number: 085041106